Contact Us

Contact HexaMind

We're Here to Help

Have a question about a product, your order, shipping, returns, or anything else? The HexaMind team is here to assist you.

We believe great customer service should be simple, friendly, and transparent. Send us a message and we'll do our best to provide a helpful response.

Customer Support

Email: support@hexamind.shop
Phone: (250) 708-0202

Store Address

HexaMind
372 Crystalview Terr
Victoria, BC V9B 5S5
Canada

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

For the fastest assistance, please contact us by email and include your order number when contacting us about an existing purchase.

Order Support

When contacting us regarding an order, please provide:

• Your full name
• Order number
• Email address used at checkout
• A brief description of your question or concern
• Photos or other relevant information when reporting a damaged or incorrect item

This information helps us identify your order and resolve your request more efficiently.

Questions About Returns?

HexaMind offers free returns and refunds within 30 days for eligible purchases. Please review our Return & Refund Policy for complete details.

Questions About Shipping?

We provide free shipping worldwide, with an estimated delivery timeframe of 7–10 days. Delivery times may vary depending on destination and circumstances outside our control.

We appreciate your interest in HexaMind and look forward to helping you.