Shipping policy
Shipping Policy
Last Updated: September 9, 2026
At HexaMind, we want your shopping experience to be simple and convenient. That's why we provide free shipping worldwide on eligible orders.
1. Free Worldwide Shipping
HexaMind currently offers free standard shipping to customers worldwide.
There is no additional standard shipping charge for eligible destinations.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
This is an estimated delivery window rather than a guaranteed delivery date.
Actual delivery times may vary depending on the destination and circumstances affecting transportation or local delivery.
3. Order Processing
After an order is successfully placed, our team prepares the order for shipment.
Delivery estimates begin after the order has entered the shipping process and may vary depending on product availability, order volume, destination, and carrier operations.
4. International Shipping
We ship to customers around the world.
International orders may be subject to customs clearance, local regulations, import procedures, or other requirements determined by the destination country.
These processes may occasionally affect delivery times.
5. Customs, Duties & Taxes
Depending on the destination and applicable local regulations, international orders may be subject to customs duties, taxes, import fees, or other charges.
Where such charges are imposed by the destination country and are not included at checkout, they may be the responsibility of the recipient.
Customers are responsible for understanding applicable import requirements in their country.
6. Delivery Delays
Although we work to provide reliable delivery, certain circumstances may cause delays beyond our reasonable control.
These may include:
- Customs processing
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Unforeseen logistical circumstances
A delay does not automatically mean that an order has been lost.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist before the order enters shipment.
8. Lost or Damaged Packages
If your package appears to have been lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details.
For damaged products, photographs may be requested to help us investigate the issue and provide an appropriate solution.
9. Delivery Address
Please ensure that your shipping address, apartment or unit number, postal code, and contact information are complete and accurate.
HexaMind is not responsible for delays caused by incomplete or incorrect information supplied by the customer, subject to applicable consumer protection laws.
10. Questions About Shipping
If you have questions regarding your shipment, please contact our customer support team.
HexaMind
372 Crystalview Terr
Victoria, BC V9B 5S5
Canada
Email: support@hexamind.shop
Phone: (250) 708-0202
Free Worldwide Shipping | Estimated Delivery: 7–10 Days