Refund policy
Return & Refund Policy
Last Updated: September 9, 2026
At HexaMind, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer free returns and refunds within 30 days, subject to the conditions outlined below.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact our customer support team within the 30-day period and provide your order information.
Email: support@hexamind.shop
We recommend contacting us as soon as possible if you are unhappy with your purchase so that we can assist you promptly.
2. Return Eligibility
To help us process your return efficiently, returned products should generally be:
- In their original condition
- Unused or gently handled
- Returned with the original packaging and included components where reasonably possible
- Accompanied by the original order information
Products that have been significantly damaged, altered, misused, or worn beyond reasonable inspection may not qualify for a full refund.
If your item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible with photographs and your order number. We will review the issue and work with you on an appropriate resolution.
3. Free Returns
For eligible returns requested within our 30-day return period, HexaMind covers the return shipping cost.
Customers should not purchase their own return postage unless our customer service team has specifically instructed them to do so.
Please contact us before sending a return so that we can provide the appropriate return instructions.
4. Refund Process
Once we receive and review your returned product, we will process your refund if the return meets the applicable requirements.
Approved refunds will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
5. Full Refunds
When an eligible return is approved, HexaMind will refund the applicable purchase amount.
If the return is due to an error on our part, such as receiving an incorrect or damaged product, we will work to provide an appropriate resolution, which may include a replacement or refund.
6. Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive:
- A damaged product
- A defective product
- The wrong product
- Missing components
please contact us at support@hexamind.shop with your order number and clear photographs showing the issue.
Our team will review your request and help determine the appropriate solution.
7. Exchanges
If you would prefer a different product instead of a refund, please contact our customer service team.
Depending on product availability, we may be able to arrange an exchange. If an exchange is not available, we can assist you with the applicable return and refund process.
8. Late Return Requests
Return requests submitted more than 30 days after delivery may not qualify under our standard return policy.
If you experience unusual circumstances that prevent you from contacting us within the return period, please reach out to our support team and explain the situation. We will review the request where appropriate.
9. Contact Us
For all return and refund questions:
HexaMind
372 Crystalview Terr
Victoria, BC V9B 5S5
Canada
Email: support@hexamind.shop
Phone: (250) 708-0202
HexaMind — Simple shopping, straightforward support.